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Shipping and Return Policy

 

Shop online at Victoria's Health and save on your shipping costs!

 

We offer an attractive deal for those who shop bigger!

We guarantee to ship your order as soon as possible. Our Online Store staff is hard at work to ensure your order is expertly packed and promptly shipped.
We want you to be completely satisfied with your purchases.


Shipping within Canada:

  • In Canada you qualify for free shipping if your order is $69 CAD or more before tax.
  • A flat rate of $15 CAD will be applied on orders less than $69 CAD in Canada.

Orders received prior to 12:00 noon will be processed the same day and shipped within two business days (excluding weekends and holidays). During peak periods, orders may not be processed until the following day. On weekends the orders will be processed on the next business day.
Please note that orders shipped to the some remote locations may carry additional shipping charges. You will be contacted by email if this applies.

Shipping to United States:

  • The minimum order for free shipping to the U.S. is $150 CAD before tax.
  • A flat rate of $25 CAD will be applied on orders less than $150 CAD in U.S.

United States shipping fees do not include any additional tariffs or fees that may be incurred. Customer will be contacted by email if this applies. All additional charges and customs clearances are the responsibility of the customer.
victoriashealth.com reserves the right to dis-allow the shipment of certain products to United States Customers. These would include large quantities products of products consisting of liquid in glass containers, and products not yet approved for import to the US by the U.S. Food & drug Agency.

International Orders:

  • Free shipping does not apply to international orders; international shipping is charged at the actual rate.

International customers will be contacted with shipping options and rates once orders have been received. No charge will be made for international orders until shipping options have been approved. 


Return Policy

 Our goal at Victoriashealth.com is to ensure that you are totally satisfied with your shopping experience.

All returns for refund must be authorized by Victoriashealth.com first. Unopened sealed products may be returned for any reason within 30 days of the invoice date for a store credit or refund. Please send us an email to support@victoriashealth.com with your invoice number and reason for return to receive your Return Authorization Number. We must issue you a Return Authorization Number (RMA) before any products are returned. All returns are subject to a 15% restocking fee. Shipping charges are non-refundable.

Lost Parcels

 Please contact us if your parcel has not been received within 14 days of a charge to your credit card. We will initiate a search with the Post Office and advise you of our findings. If the parcel was sent within Canada or US (or to the UK or Europe using the tracking method), we will make a claim through Canada Post and once we are reimbursed by them we will credit your credit card.

Insurance

 Please note that we take every care to pack glass bottles, however we cannot be held responsible for any breakages and insurance does not cover breakages. Therefore all glass bottles are sent at the purchasers' own risk.

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